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Shipping and Returns

Standard delivery takes between 24 to 48 hours (Monday-Saturday). Orders placed after 5pm and on Sunday will be dispatched the next business day. We do our best to ensure timely delivery of all orders however this may vary at times. You will see your projected delivery time during the checkout or in your order confirmation. Products will only be sent to the delivery address provided at the time of ordering. Should our stock levels be incorrect and an item from your order is out of stock, we will email you to offer a refund for the item or the opportunity to replace it for another of the same value.

Import Duty

If we are delivering to an address outside Ghana you may be liable to pay import duties, and/or additional charges for customs clearance. Customs policies vary widely from country to country, and hence we are unable to cover this if so. We recommend you contact your local customs office for further information.

If you prevent delivery of the goods by, (for example) failing to supply the courier or your local customs office with necessary information, or failing to pay local customs, taxes or courier’s administration fees, your package will be returned. A refund will be credited within 10 days, minus any additional delivery charges incurred for returning the product

Cancelling Orders

After submitting an order and receiving email confirmation of its receipt, you can still cancel your order providing you have not received an email notifying you it has been dispatched. Please send an email to info@lyoly.com.gh with ‘URGENT CANCELLATION’ in the subject line.

Be sure all relevant details in the cancellation email, including: Your name. Products ordered. Your order number. Your address and contact telephone number. If you have already received an email notifying you of the dispatch of your order, you will need to wait until you have received your order, and then return it to us.

Returns and Exchanges

Lyoly Ghana do not offer return on purchases made online. We may consider an exchange for a like-for-like product if only there is a manufacturer fault.

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